Billing Inquiries
- If you have received your statement from MedLab and have questions regarding any item(s) feel free to contact our billing department using either of the following:
Phone number: 847-979-8184
Email: billing@medlabcorp.com
Please make sure you have your account number and password which appear on your statement next to the web address. The use of these specific identifiers will also enable complete confidentiality in communications. It is always helpful for any inquiry if you have available:- Your insurance/Medicare number
- Your date of birth
- Your date of service
HOW DOES MEDLAB BILL FOR SERVICES?
All laboratory services provided by MedLab are separate from your doctor’s charges. If your doctor has requested that we perform a test (such as a blood test), MedLab will file a claim to your insurance company or bill you directly for the medical services rendered.
Once your insurance company (along with any secondary or supplemental coverage) has processed your claim, they send an Explanation of Benefits (EOB) to you for your records. The EOB from your insurance company is NOT a bill. You will not be billed by MedLab until your claim has been processed correctly.
Once correctly processed, MedLab will then apply any payments and/or insurance adjustments to your account. Any remaining balance representing your deductible, coinsurance, or the cost of non-covered services (according to your benefit plan) will be your responsibility. At that time, MedLab will send you a bill for your portion.
If you have any questions or concerns regarding your MedLab bill, please call 847-979-8184.
To make a payment on your MedLab account :
Mail checks to:
MedLab Inc,
35 Gaylord Street,
Elk Grove Village, IL 60007
Medlab accepts all types of credit and Debit cards as a form of payment along with personal checks and Cash.
You may also call our regular office number 847-979-8184 to make a payment.
General Inquiries
New Accounts please call 847-979-8184 or send email to inquiry@medlabcorp.com
To schedule Home draws for patients or Phlebotomy service call at 847-979-8184 or email at inquiry@medlabcorp.com
For questions related to lab tests and patients call the lab at 847-979-8184
To apply for positions or Job related inquiries please send a copy of your resume to inquiry@medlabcorp.com
Glossary
Updated: 09Nov2012
5S — (Sort, Shine, Set in Order, Standardize, and Sustain) A method of creating a clean and orderly workplace that exposes waste and errors.
ASR — Analyte Specific Reagents — “Antibodies, both polyclonal and monoclonal, specific receptor proteins, ligands, nucleic acid sequences, and similar reagents which, through specific binding or chemical reactions with substances in a specimen, are intended for use in a diagnostic application for identification and quantification of an individual chemical substance or ligand in biological specimens”
Assessment — A systematic, independent examination that is performed at defined intervals and at sufficient frequency to determine whether actual activities comply with planned activities, are implemented effectively, and achieve objectives. Assessments usually include comparison of actual results to expected results. Types of assessments include external, internal and quality assessments, self-assessments, and peer review
CLIA — Clinical Laboratory Improvement Amendments of 1988
CLSI — Clinical Laboratory Standards Institute — Formerly known as the National Committee for Clinical Laboratory Standards (NCCLS)
COLA – An independent, non-profit accreditor whose education program and standards enable clinical laboratories and staff to meet U.S. CLIA and other regulatory requirements
Critical Value — A value that represents a pathophysiological state at such variance with normal (expected values) as to be life-threatening unless something is done promptly and for which some corrective action could be taken (Clinical Pathology Working Group, April 2000)
Cytospin and Cell Block – Methods for processing the specimen which ensure the optimal amount of cells on a slide for aiding in diagnosing
Defect — A part, product, or service that does not conform to specification or customer expectations.
Direct Immunoflourescence – Immunofluorescence is the labeling of antibodies or antigens with fluorescent dyes. The direct immunoflourescence technique creates distinctive patterns in patients with connective tissue diseases, bullous disorders and other dermal pathologies
DPM — Defects Per Million.
FMEA — Failure Modes and Effects Analysis — A fault tree method (first developed for systems engineering) that examines potential failures in products or processes. It may be used to evaluate risk management priorities for mitigating known threat-vulnerabilities.
IUO — Investigational Use Only — Investigational use only reagents or test kits.
IVD — In vitro Diagnostic — “In vitro diagnostic products are those reagents, instruments, and systems intended for use in diagnosis of disease or other conditions, including a determination of the state of health, in order to cure, mitigate, treat, or prevent disease or its sequelae. Such products are intended for use in the collection, preparation, and examination of specimens taken from the human body”
Immunohistochemical stains – This staining technique can be used to identify specific types of cells within a given sample using specialized antibodies to lock on to the antigens present within the tissue.
Joint Commission, The — Formerly known as Joint Commission on Accreditation of Healthcare Organizations.
KPI — Key Performance Indicators — Measurements that represent the status of an operational area and progress made to reach operational objectives
Laboratory — A facility for the biochemical, microbiological, serological, chemical, immunohematological, biophysical, cytological, pathological, or other examination of materials derived from the human body for the purpose of providing information for the diagnosis, prevention, or treatment of any disease, or the impairment of or the assessment of the health of human beings. A laboratory is a facility designed for collection, processing and/or testing of specimens or procedures (DLMP Enterprise Information Model)
Laser Scanning Cytometry – A method of examining tissue and fluids for cutaneous lymphomas
Lean Manufacturing — A management philosophy focusing on reduction of the seven wastes (over-production, waiting time, transportation, processing, inventory, motion and scrap) in manufactured products. By eliminating waste, quality is improved, and production time and cost are reduced. Lean “tools” include constant process analysis, “pull” production, and mistake-proofing
Non-Gynecological Cytology – Cytology is used to study individual cells in a body fluid. Cytology is predominately used when screening for malignancies
Papanicolaou (PAP) stain – A multichromatic stain used to enhance details of a cell
Proficiency Testing — A program in which multiple specimens are periodically sent to a group of laboratories for analysis and/or identification; in which each laboratory’s results are compared with those of other laboratories in the group and/or with an assigned value and reported to the participating laboratory and others. Proficiency testing is an evaluation of the ability of a laboratory to achieve a correct test result when compared with other laboratories using the same methodology. This is accomplished using the laboratory’s materials, personnel, equipment, environmental conditions, and procedures through the analysis of unknown specimens distributed at periodic intervals by an external source
Quality Indicator — A specific measurement of the performance of functions and processes used to make informed decisions regarding whether a process is in control or to identify opportunities for improvement
Quality Management — All activities of the overall management function that determine quality policy, objectives and responsibilities, and implementation by means such as quality planning, quality control, quality assurance, and quality improvement within the quality system
Quality Program — The comprehensive planned, written, and managed system for significantly decreasing errors, lending credibility to test results, and improving product and service safety and quality
RUO — Research Use Only — The FDA considers RUO products to be those in the laboratory research phase of development; that is, either basic research or the initial search for potential clinical utility.
Six Sigma — A statistical concept that represents the amount of variation present relative to customer requirements or specifications
Special stains – These stains are performed to demonstrate characteristics of specific tissues which aid in diagnosing. Light Microscopy: Hematoxylin and Eosin is the most commonly used stain on tissue samples, which the pathologist will then examine and interpret using the
light microscope
Role of Laboratory
Overview
Any laboratory test can be a trying situation for anyone, but you, the patient, need to be assured that our highly respected Clinical Diagnostic Laboratory will provide definitive analysis on your case. Many times a patient may ask “what is a clinical laboratory and what is their role with my diagnosis and potential treatment?”.
Below is an explanation which will help you understand the role of MedLab.
What is a Clinical Laboratory
A clinical laboratory is a laboratory where tests are done on clinical specimens in order to get information about the health of a patient as pertaining to the diagnosis, treatment, and prevention of disease. When any tissue or body fluid is removed at a physician’s office or in a hospital, this sample is given to the laboratory to examine. After examination under a microscope and other necessary testing, the laboratory technologist will provide feedback to the treating physician regarding the existence of any disease process or chemical finding. For certain diseases, the laboratory and pathologist may play an informative role in providing feedback to the treating physician regarding the diagnosis and monitoring of treatment.
Quality
If you, or a member of your family, should ever need to have a laboratory test, you should ask your physician: 1. Are you sending MY BLOOD or BIOPSY to an accredited laboratory specializing in internal medicine and does that laboratory have a BOARD CERTIFIED MEDICAL DIRECTOR specializing in areas such as:
- Hematology
- Cardiology
- Diabetic Assessment
- Cytology
- Advanced Testing
2. Does the laboratory have the EXPERIENCE, QUALITY, SERVICE AND REPUTATION you require for analysis of your body fluid or biopsy?
3. YOU have the right to specify the LABORATORY AND PATHOLOGIST YOU want to have your biopsy reviewed.